Managed IT for Phoenix practices and firms
We run your help desk, servers, network, Microsoft 365, and security as your entire IT department. Plans start at $166 per user per month, and every price is published.
5.0 on Google. Engineers on-site across the Valley. Written quote after a 30-minute scoping call.
24/7
SOC monitoring and response
15 min
Standard response on critical issues
2-3 wks
Typical onboarding, no disruption
From $166
Managed IT per user per month, published
Working with an IT provider should not be this hard
Most companies call us for one of four reasons.
Sound familiar?
- The invoice has something new on it every month
- Tickets sit for days before anyone answers
- Nobody has looked after the systems in years
- The person who handled IT has left
With Desert Lakes
- One per-user price that covers your servers, firewall, switches, and Wi-Fi
- US-based engineers who answer in 15 minutes
- Onboarding starts with cleanup: licensing, security policies, email, and the network
- We take over the whole job, from the help desk to the firewall
Three plans, priced per user
Every plan includes management of your servers, firewall, switches, and Wi-Fi access points, plus Microsoft 365 licensing (Business Premium on Trailhead and Ridgeline, E5 on Summit). The monthly minimum is $1,400.
Trailhead
$166 / user / mo
- Help desk, 7am to 7pm on weekdays
- 1 on-site visit a month
- Endpoint protection, patching, and backup
Most popular
Ridgeline
$241 / user / mo
- Help desk, 24 hours, every day
- 3 on-site visits a month
- Managed detection and response
- Security awareness training
Summit
$271 / user / mo
- Everything in Ridgeline
- 5 on-site visits a month
- Security operations center
- Microsoft 365 E5
On-site visits run up to 3 hours each. Unused visits do not carry over. Extra on-site time is quoted. See full pricing or estimate your cost.
What onboarding covers
Most offices are onboarded in two to three weeks. A complicated environment can take 30 to 60 days. Onboarding is quoted with your plan, and the cost depends on what we are taking over: an all-new setup may have no onboarding fee, while an environment that needs discovery and cleanup costs more. Hardware, if you need any, is quoted separately.
- A set process for adding and removing employees
- Network fixes and improvements
- Microsoft 365 licensing cleanup
- Single sign-on
- Defender and Intune security policies
- Email: SPF and DMARC, quarantine management, legitimate senders let through, spam and phishing blocked
One firm for security, IT, and the proof you are covered
Most businesses juggle a help desk, a security vendor, and a separate firm for compliance. We do all three: managed IT services, security, and compliance, designed to work together so nothing falls through the cracks between them.
Managed IT
Day-to-day IT handled by people who answer their own tickets. Help desk, network operations, Microsoft 365 administration, backup and continuity, and the hardware behind it, monitored and managed so your team can stop thinking about it.
Cybersecurity
Security built in from day one. 24/7 SOC monitoring, managed detection and response, endpoint protection, and network security designed around the way regulated businesses actually work.
Penetration Testing
External, internal, and full-scope penetration testing by real engineers, automated tooling plus hands-on manual testing. You get a plain-English report, a prioritized fix list, and the dated evidence your insurer and auditors ask for.
Compliance Readiness
Gap assessment, control implementation, evidence collection, and audit support. We get your environment ready and stand with you through the audit. We do not issue certifications, we get you to the finish line.
Outcomes that matter, not just tickets closed
What it actually feels like to have your IT and security handled.
Stop worrying about IT
Email sends, files open, the network is fast, and a new hire is productive on day one. We make IT something you no longer think about.
Walk into your audit ready
HIPAA, PCI, SOC 2, and NIST controls implemented and evidenced, so compliance is something you are prepared for, not something that happens to you.
Recover from an incident
Monitoring, tested backups, and a recovery plan in place before anything goes wrong.
Free your team to do their job
Your people stop fighting technology and get back to patients, clients, and the work that actually pays. We carry the IT weight so they do not have to.
One partner
Security, IT, and compliance that actually work together
Most businesses stitch together a help desk, a security vendor, and a compliance consultant, then live in the gaps between them. We are all three by design, so nothing falls through the cracks.
How an engagement works
No mystery, no disruption. Here is exactly how we go from first call to fully managed.
Scoping call
30 minutes on your team, your systems, and what is prompting the change. A written quote follows.
Audit & document
We run a security and infrastructure audit and document everything, so we know your systems as well as you do before we touch anything.
Onboard
We stand up monitoring and management before the cutover, so the transition does not disrupt your team. Most clients are fully onboarded in two to three weeks.
Ongoing partnership
Proactive monitoring, fast response, regular reviews, and a roadmap that ties IT to where your business is going. One team that knows your environment.
Frameworks we help you meet
Gap assessment to audit support, end to end
Across the standards your industry actually requires.
HIPAA
Healthcare and dental data protection, Business Associate Agreement support, and safeguards mapped to your practice.
PCI DSS
Payment card data controls and audit readiness for businesses that take cards.
NIST CSF
Risk-based program alignment that gives leadership a clear, defensible posture.
SOC 2
Readiness for service organizations that need to prove security to their customers.
Why businesses choose Desert Lakes
The differences that show up the first week, and every week after.
Transparent pricing
Published rates and a written quote after one short call. You always know what you are paying for, and the invoice holds no surprises.
In-house, US-based engineers
Your tickets are answered by US-based engineers who know your environment and your team. When something needs hands on-site, we show up.
Security-first by design
Monitoring, hardening, and compliance are built into every engagement from day one. For the regulated businesses we serve, that is the approach that makes sense.
We build, not just support
When the problem is bigger than a help-desk ticket, our engineers build the automation, integrations, and platforms that go well beyond day-to-day IT.
We run IT for businesses of every kind
We are not a one-industry shop. Whatever you do, we shape IT and security around how your business actually runs. Practices are where we go deepest, with dental managed IT services and medical IT built around HIPAA from day one. Here are a few of the fields we know especially well.
Built on the platforms you already trust
Enterprise tools deployed, configured, and supported by certified engineers.
Free tools and data, no email required
The questions we get asked most, answered with published prices and public records instead of a range and a call to action.
In-house vs outsourced IT cost calculator
The fully loaded cost of running IT internally, including burden, tooling, licensing, and hiring, against flat per-user managed IT. Every assumption is editable, and it says so when in-house wins.
Open the calculator →Microsoft 365 licensing cost calculator
Business Premium, E3, and E5 priced against what you actually need, with current list prices, the 300-seat cap, and the point where E5 genuinely starts winning.
Open the calculator →Arizona breach and ransomware tracker
Every Arizona organization that has reported a data breach to federal regulators or been named on a ransomware leak site, charted and refreshed monthly. Sources and method printed on the page.
Open the tracker →Cybersecurity and IT insights
Plain-English guidance from the engineers who do the work.
Cybersecurity
Patch Management: A Never-Ending Battle
Patch management is monthly work that never stays done. Here is the routine that keeps an office current, and the reasons machines fall behind it.
Sep 22, 2026
Managed IT
Opening a New Dental Practice: What You Need and When
Opening a new dental practice takes 12 to 18 months. Equipment, IT setup labor and hardware costs, named EHR and X-ray brands, plus the 90-day IT plan.
Sep 17, 2026
Cybersecurity
Fortinet vs Cisco Meraki for Small Business: Cost, Control, and Which to Buy
Fortinet vs Meraki: the same office costs about $9,500 installed on Fortinet and roughly $10,000 in gear alone on Meraki. Here is why, and what you give up either way.
Sep 17, 2026
Frequently asked questions
Quick answers to what most prospects ask before booking a call.
How much do your services cost?
Managed IT is $166, $241, or $271 per user per month depending on the plan, with a $1,400 monthly minimum. Onboarding is quoted separately and depends on what we are taking over; an all-new setup may have no onboarding fee. The calculator on our pricing page gives you an estimate, and we send a written quote after a 30-minute scoping call. Penetration testing is priced separately, from $4,000.
What does onboarding look like?
Most offices are onboarded in two to three weeks; a complicated environment can take 30 to 60 days. We audit and document your environment, stand up monitoring and management before the cutover, then work through the cleanup: licensing, security policies, email protection, single sign-on, and the network.
What if we already have an IT team?
We can run your entire IT department, or work alongside an IT person you want to keep and take the help desk, monitoring, and security work off their plate.
How quickly do you respond to issues?
Standard response is within 15 minutes. Critical outages get an immediate human response, twenty-four hours a day.
Do you handle compliance audits like HIPAA, PCI, and SOC 2?
Yes. We support gap assessment, control implementation, evidence collection, and audit support for HIPAA, PCI DSS, NIST CSF, and SOC 2. We do not issue formal certifications, but we get your environment ready and stand with you through the audit.
What makes Desert Lakes Solutions different from other MSPs?
Three things. Transparent pricing with published rates, so you get a real number after one short call. US-based engineers who know your environment and answer your tickets. And security-first design, where every engagement is built around security and compliance from day one.
Beyond managed IT
Custom builds and automation, well beyond the help desk
Platform deployments, process automation, and bespoke integrations, built and run by our own engineers. When your problem is bigger than a help-desk ticket, this is where we go to work.
Robotic Process Automation
Custom automation on Playwright with local AI supervision. Revenue cycle, claims processing, data entry, and browser-based workflows, run inside your environment.
Learn more
Microsoft 365 Copilot Deployment
Copilot rolled out the right way: licensing and pricing, Purview and permissions governance so the AI never surfaces what it should not, a staged rollout, and training that makes the licenses pay.
Learn more
Dynamics 365
Sales Hub deployment, Dataverse customization, business unit and security role design, Power Automate flows, and sales process buildouts.
Learn more
Tesla Fleet Management
Turn a Tesla fleet into a managed asset: live tracking, utilization, charging and mileage, and per-driver reporting on a platform you own.
Learn moreHave something else in mind?
If your project touches IT, security, or automation, there is a good chance we can build it. Tell us what you are trying to do and we will tell you straight if we can help.
Contact usLet's talk about where you stand
Tell us what is prompting this, a compliance deadline, a security worry, an outgrown provider, or just wanting a second opinion. We come back with a clear scope and a fair, written quote.
Call (855) 737-9500 / (480) 573-3349
Email [email protected]
15-minute response on critical issues, 24/7. Onboarding in two to three weeks.